Introduction

At TROI, We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from our online store.

This policy applies to all visitors, customers, and users of our website.

Responsible Party

The responsible party for data processing on this website is:

TROI
[Street Address]
[Postal Code, City]

Germany

Email: [Email Address]
Phone: [Phone Number]

Personal Data We Collect

We may collect personal data when you visit our website, place an order, contact us, or use our online services. This may include your name, billing and shipping address, email address, phone number, order details, payment information, IP address, browser information, device information, and communication details.

Purpose of Data Processing

We process your personal data to handle and deliver your orders, provide customer support, send order confirmations and shipping updates, manage returns and withdrawal requests, improve our website, comply with legal obligations, and protect our website from fraud or misuse.

Legal Basis for Processing

We process personal data in accordance with the General Data Protection Regulation (GDPR). The legal basis may include the performance of a contract, compliance with legal obligations, legitimate business interests, or your consent where required.

Payment Processing

Payments on our website may be processed by third-party payment providers such as [PayPal / Stripe / Klarna / Shopify Payments / Other Payment Provider].

Payment information is processed directly by the relevant payment provider. We do not store full payment card details on our own systems.

Shipping Providers

To deliver your order, we may share necessary shipping details with delivery service providers such as [DHL / UPS / Hermes / Deutsche Post / Other Shipping Provider].

Only the information required for delivery will be shared.

Cookies

Our website may use cookies to provide essential shop functions, improve user experience, remember preferences, support the checkout process, analyze website traffic, and protect the website.

You can adjust or disable cookies through your browser settings at any time. Some website functions may not work properly without certain cookies.

Analytics and Tracking

We may use analytics tools to understand how visitors use our website. These tools may collect information such as IP address, device type, browser type, visited pages, and time spent on the website.

Analytics tools may include [Google Analytics / Meta Pixel / Shopify Analytics / Other Tools]. Where required, these tools are only used with your consent.

Email Marketing

If you subscribe to our newsletter or agree to receive marketing emails, we may use your email address to send product updates, offers, and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly.

Data Retention

We store your personal data only for as long as necessary for the purposes described in this Privacy Policy.

Order and invoice data may be stored for the legally required retention period under German tax and commercial law.

Data Sharing

We do not sell your personal data.

We may share your data only with trusted service providers where necessary, including payment providers, shipping companies, website hosting providers, email service providers, analytics providers, and legal or tax advisors where required.

Your Rights

Under the GDPR, you have the right to access your personal data, correct inaccurate data, request deletion of your data, restrict processing, request data portability, object to processing, withdraw consent at any time, and lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at:

[Email Address]

Data Security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

However, no method of online transmission or electronic storage is completely secure.

Contact Form

If you contact us through our website contact form, email, or phone, we process your details only to respond to your inquiry.

Your data will not be shared without your consent unless legally required.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact

For any privacy-related questions, please contact:

TROI
[Street Address]
[Postal Code, City]

Germany

Email: [Email Address]
Phone: [Phone Number]