Shipping & Payment Information

Last updated: [Date]

Shipping Information

We carefully prepare and ship all TROI orders to ensure your products arrive safely and in good condition.

Orders are processed after successful payment confirmation. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Destinations

We currently ship to:

[Germany / EU countries / International locations]

Please note that shipping availability may depend on the destination country and the selected shipping provider.

Shipping Costs

Shipping costs are displayed during checkout before you complete your order.

The final shipping fee depends on the delivery address, selected shipping method, and order value.

Free shipping may be offered for selected orders or promotions, where stated on the website.

Delivery Times

Estimated delivery times are:

Germany: [2–4 business days]
EU: [5–10 business days]
International: [7–14 business days]

Delivery times are estimates only and may vary due to public holidays, customs processing, weather conditions, or delays caused by shipping providers.

Order Processing Time

Orders are usually processed within [1–3 business days] after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Providers

We may ship orders using trusted delivery partners such as:

[DHL / Deutsche Post / UPS / Hermes / Other Shipping Provider]

The available shipping provider may vary depending on your location and order details.

Tracking

Where tracking is available, you will receive a tracking link by email once your order has been shipped.

Please allow some time for tracking information to update after the parcel has been handed over to the shipping provider.

Incorrect Shipping Information

Please make sure your shipping address is complete and correct before placing your order.

TROI is not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.

If a parcel is returned to us due to incorrect address information, additional shipping costs may apply.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible at:

[Email Address]

Please include your order number and clear photos of the damaged parcel and product so we can review the issue.

Lost Parcels

If your parcel appears to be lost or has not arrived within the expected delivery time, please contact us.

We will work with the shipping provider to investigate the issue and find a suitable solution.

Customs, Duties, and Taxes

For deliveries outside Germany or outside the European Union, customs duties, import taxes, or additional fees may apply.

These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.

Payment Information

We offer secure payment options through trusted payment providers.

Available payment methods may include:

Credit Card
PayPal
Klarna
Apple Pay
Google Pay
Shopify Payments
Bank Transfer
Other payment methods shown at checkout

The available payment options will be displayed during checkout.

Payment Security

All payments are processed securely through third-party payment providers.

We do not store full credit card or payment card details on our own systems.

Payment Confirmation

Your order will be processed after successful payment confirmation.

If payment is not completed or is declined, the order may not be processed.

Prices and Currency

All prices are shown in [EUR] and include statutory VAT where applicable.

Shipping costs are shown separately during checkout before the order is completed.

Refunds

Approved refunds will be issued using the original payment method unless otherwise agreed.

Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

Contact

For questions about shipping or payment, please contact:

TROI
[Street Address]
[Postal Code, City]
Germany

Email: [Email Address]
Phone: [Phone Number]