Terms & Conditions

Last updated: [Date]

General Information

These Terms & Conditions apply to all orders placed through the online store of TROI.

By placing an order on our website, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Seller Information

TROI
[Street Address]
[Postal Code, City]

Germany

Email: [Email Address]
Phone: [Phone Number]

Products

TROI offers perfumes and fragrance products through this online store. Product images, descriptions, sizes, and prices are displayed on the relevant product pages.

We make every effort to present our products as accurately as possible. However, slight differences in packaging, color display, or product appearance may occur depending on screen settings or production updates.

Orders

You can place an order by selecting a product, adding it to your cart, and completing the checkout process.

Before submitting your order, you will have the opportunity to review and correct your details. Once your order has been placed, you will receive an order confirmation by email.

The order confirmation does not automatically mean that the order has been accepted. A purchase contract is concluded once we confirm the order or dispatch the goods.

Prices

All prices shown on the website are in [EUR] and include statutory VAT where applicable.

Shipping costs, if any, will be shown separately during checkout before the order is completed.

Payment

We accept the payment methods displayed during checkout.

Payment may be processed by third-party payment providers such as [PayPal / Stripe / Klarna / Shopify Payments / Other Payment Provider].

The order will only be processed after successful payment confirmation.

Shipping and Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Estimated delivery times are displayed on the website or during checkout. Delivery times may vary depending on location, shipping provider, public holidays, or other circumstances beyond our control.

If delivery is delayed, we will inform you as soon as possible.

Customer Responsibility

The customer is responsible for providing accurate and complete order, billing, and shipping information.

If incorrect information is provided and this causes delivery issues, additional costs may be charged to the customer.

Right of Withdrawal

Consumers have the legal right to withdraw from a purchase within 14 days, unless an exception applies.

For hygiene and safety reasons, sealed perfumes and cosmetic products may only be returned if they are unopened, unused, and in their original sealed condition.

More information can be found on our Right of Withdrawal page.

Returns and Refunds

Returns are accepted in accordance with our return and withdrawal policy.

Returned products must be unused, unopened, and in their original packaging unless the product is defective or damaged.

Refunds will be processed after the returned product has been received and inspected.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible at [Email Address].

Please include your order number and clear photos of the damaged or defective item so we can review the issue.

Availability

All products are subject to availability.

If a product is unavailable after an order has been placed, we will inform you and refund any payment already made for that product.

Retention of Title

The products remain our property until full payment has been received.

Promotions and Discounts

Discount codes or promotional offers may be subject to specific conditions, expiry dates, or limitations.

Discounts cannot be exchanged for cash and may not be combined unless stated otherwise.

Liability

We are liable in accordance with applicable legal provisions.

We are not responsible for delays or failures caused by events outside our reasonable control, including shipping delays, technical issues, natural events, or disruptions caused by third-party service providers.

Intellectual Property

All content on this website, including text, images, logos, design elements, graphics, and product presentation, is protected by copyright and intellectual property laws.

Use, reproduction, or distribution of any website content without written permission is not allowed.

Data Protection

We process personal data in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, and protect your personal data.

Governing Law

These Terms & Conditions are governed by the laws of Germany.

If the customer is a consumer, mandatory consumer protection laws of the customer’s country of residence remain unaffected.

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on this page.

Contact

For questions about these Terms & Conditions, please contact:

TROI
[Street Address]
[Postal Code, City]

Germany

Email: [Email Address]
Phone: [Phone Number]